Store Policies
We're glad you're here! We want your shopping experience to be simple, smooth, and stress-free. Here's everything you need to know about how we handle orders, shipping, and returns.
Shipping Policy
We pack and ship all orders with care. Please allow 2-3 business days for us to process your order.
You'll get a confirmation email and tracking information as soon as your package is on its way.
•Orders are processed Mon-Fri, excluding holidays.
•Delivery times vary depending on your location, date of order, and package dimension.
•If you're having trouble locating your package please give us a call, we're happy to help.
Live locally? We offer free in-store pickup! Just select the 'pickup' option at checkout.
Returns & Exchanges
We take great pride in providing quality products. While we do not offer returns/refunds, we're happy to offer exchanges on items that are damaged, defective, or incorrect.
How It Works:
•Please contact us within 3 business days of receiving your order.
•Provide your order number, a brief description of the issue, as well as a photo of the item.
•Once approved we will arrange an exchange for the same or similar item when available, or issue store credit.
Please note that exchanges are only available for damaged, defective, or incorrect items.
Payment
We accept all major credit & debit cards.
Your safety comes first! All transactions through The Gift Shop are encrypted, and we never share your payment details. Your shopping here will be a fun and safe experience. Our site uses secure technology, and we only work with trusted payment systems to keep your data safe.
Our Promise
We will never share your information.
We value your trust and are committed to protecting your personal information. Any details you provide- such as your name, address, and payment information- are used only to process your orders.
We continuously monitor our systems to safeguard against unauthorized access. Shopping with us means your information is always protected.